Simply put customer service isn’t what it used to be.
On how many occasions have customers walked into a local department store for a service or product only to notice two to three salespeople standing together, talking with each other, and ignoring you?
There are so many instances of bad customer service that we are shocked when a cashier, waiter, or a civil servant at the DMV goes the extra mile.
So, when one goes out of their way to help you it feels as though a simple thank you or a good review isn’t enough.
This is the type of service I have received from the local PetSmart on North Federal Highway in Fort Lauderdale.
Recently, I became the owner of the cutest Shi Tzu named Taz. Taz is absolutely adorable, lots of fur, beautiful eyes, and loud nervous bark! My poor dog barked for the first 24 hours after he was brought home. I must say, trying to sooth a 14-month-old puppy is tough. Furthermore, I had to deal with my psychotic neighbor who literally threatened to kill my dog because he barked too much the first day.
So, when I showed up at PetSmart to purchase supplies, I was not in the mood to be blown off or treated casually as just one more of the herd.
However, this was not the case, upon entering the store, a friendly associate promptly acknowledged my presence and guided me directly to what I needed without hesitation.
At this point, I was satisfied.
However, while standing in line at the cash register, I noticed a friendly Associate who said “Hello” (she probably noticed the look of panic on my face,) and immediately asked how I was doing and started playing with Taz. It turned out that her name was Yolanda Freeman, well known Certified Professional Dog Trainer.
I immediately bombarded Yolanda with a good 4-5 questions in one breath. She answered all of my questions and then simply said, “You have a good dog, you will be fine.” At the time I thought she was just saying this to be nice but she was right, Taz is pretty good dog.
She asked me if Taz was vaccinated and firmly told me that I must have him vaccinated immediately. She pointed me to the Banfield Pet Hospital in the back of the store.
The next day, Taz was at Banfield Hospital to receive his vaccinations. While there, we met Veterinarian, Dr. Jennifer Holloway, who was friendly, funny, and gave great advice on how to calm Taz until he adjusted in his new home.
The Associates at the store as well as, Dr. Holloway and Ms. Freeman genuinely enjoy what they do and care about the well being of pets.
I have received such amazing service and felt the need to show my appreciation by dedicating this to them.